Introduction

Welcome to Toronto GT Cars. Your satisfaction is important to us; we strive to provide the best service possible. This Refund and Returns Policy outlines the procedures and conditions for returning products and obtaining refunds. Please read this policy carefully before making a purchase.

General Policy

  1. Responsibility: Toronto GT Cars is not responsible for handling refunds and returns. All refunds and returns are managed directly by our suppliers. Any issues related to refunds and returns should be addressed to the supplier from whom your product was shipped.

Return Policy

  1. Eligibility for Returns: Your item must be unused and in the same condition that you received it, as well as in the original packaging.
  2. Return Timeframe: Returns must be initiated within 30 days of receiving the product. After this period, the return may not be accepted.
  3. Return Process:
    • Contact the supplier directly using the contact information provided with your order confirmation.
    • Follow the supplier’s specific return instructions to ship the product back.
    • Ensure that you include any required documentation or information as requested by the supplier.

Refund Policy

  1. Refund Eligibility: Refunds are subject to the supplier’s approval and policies. Typically, refunds are issued for defective products, products damaged during shipping, or incorrect items received.
  2. Refund Process:
    • Once the supplier receives and inspects your return, you will be notified whether your refund has been approved or rejected.
    • If approved, the refund will be processed, and a credit will be applied to your original payment method within a certain number of days, as determined by the supplier.
  3. Partial Refunds: In some cases, only partial refunds are granted (if applicable), such as items with obvious signs of use, missing parts, or returned beyond 30 days.

Exchanges

  1. Exchange Policy: Exchanges are subject to the supplier’s policies. If you need to exchange an item, contact the supplier to arrange the exchange process.

Shipping Costs for Returns

  1. Return Shipping Costs: The customer is responsible for shipping costs for returning an item unless the supplier indicates otherwise. Shipping costs are non-refundable.
  2. Return Labels: Some suppliers may provide return shipping labels; please refer to the supplier’s return instructions for more details.

Contact Information

For any questions or concerns regarding refunds and returns, please get in touch with the supplier directly using the contact information provided with your order confirmation. For general inquiries, you can reach out to our customer service team at:

Changes to Refund and Returns Policy

Toronto GT Cars reserves the right to update or modify this Refund and Returns Policy without prior notice. Changes will be effective immediately upon posting on our website.

By purchasing from torontogtcars.ca, you acknowledge that you have read, understood, and agree to be bound by this Refund and Returns Policy. Thank you for choosing Toronto GT Cars.